Medical Tourism Malaysia has provided award-winning healthcare facilities to over 4.9 million medical travellers from all over the world. Reigning as the ‘Destination of the Year’ by the International Medical Tourism journal for 3 consecutive years, we are committed to create and ensure an exceptional healthcare destination experience with limitless possibilities and exceptional quality catered to your needs.

Meet and Greet Service

Experience Malaysia Healthcare, Embrace Malaysian Hospitality

Malaysia is home to one of the best healthcare facilities in the world and is increasingly gaining acceptance as the leading destination for affordable, world-class healthcare.

At Malaysia Healthcare Travel Council (MHTC), we care for the well-being of healthcare travelers arriving into Malaysia and strive to give the ultimate healthcare travel experience through an end-to-end service. Come on board on a healthcare journey that pledges top-notch quality care for your peace of mind.

Providing seamless experience

Designed with healthcare travelers’ comfort as our main priority

As we continue to grow, our aim is to create initiatives that provides value-added services in enhancing the overall healthcare journey through a seamless end-to-end service. The Malaysia Healthcare Travel Council (MHTC) strives to enhance access to Malaysian healthcare services, for the benefit of both health travellers as well as Malaysian healthcare facilities. MHTC has 76 partner hospital members to choose from for a wide range of medical treatments.

As an added value service for all healthcare travellers undergoing medical treatment in Malaysia, we invite you to explore the MHTC’s Meet and Greet Service provided by the MHTC Malaysia Concierge Lounge(MCL) located at the Kuala Lumpur International Airport (KLIA), Malaysia’s international gateway. You will be greeted by our friendly and dedicated MCL team as soon as you step out of the aerobridge, from arrival to handover for a stress-free airport experience. Experience a personalized healthcare journey tailored just for you. The services are aimed at making your journey as pleasant, relaxing and efficient as possible.

To request for this service, kindly inform the hospital where you will undergo your treatment. For a complete list of our existing members, please click HERE

From arrival to transfer of healthcare travelers

Embark on an incredible healthcare journey

Our dedicated MCL personnel will escort you every step of the way. Unwind and freshen up at the MHTC Malaysia Concierge Lounge and experience our warm hospitality. Enjoy an array of light refreshments as our committed team attend to your needs.

We are with you every step of the way


  • A dedicated MCL personnel will greet you and your companion(s) at the KLIA aerobridge/gate to escort you to the immigration counter
  • Wheel chair service will be provided if needed (Kindly request through our member hospitals)


  • MHTC will assist (where possible) for a smooth and fast immigration clearance for you and your companion(s)
  • Kindly provide sufficient documentation to the hospital where you will undergo your treatment, to avoid any difficulties at the KLIA immigration checkpoint.)

 Luggage claim

  • You will be escorted to the designated luggage carousel at the luggage reclamation area after immigration clearance. (No porter service (Luggage handling) will be provided)
  • For less able individuals, our dedicated team will assist you with your luggage.

 Malaysia Healthcare Lounge

  • Our committed MCL personnel will escort you and your companion(s) to the MHTC Malaysia Concierge Lounge located at KLIA International arrival hall upon successful luggage collection
  • Rest and relax while you enjoy an array of light refreshments at our lounge.

 Handover to hospital representative

  • Our team will be with you at KLIA until the arrival of our member hospital representative to escort you to the next leg of your journey.
MTM - ICON_MGS handover to hospital presentative-01

Location of Malaysia Healthcare Lounge

We are located at KLIA main terminal building, level 3, Gate 8 next to Resorts World Counter

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